RETURNS
What is your return policy? How long until I receive my refund?
I believe ordering hair online should come with a return policy. Therefore, my return policy is as follows: (please read all and carefully, as there are NO exceptions).
RETURN ADDRESS IS 348 CENTRAL AVENUE, SUITE A, LAWRENCE NY 11559
3 day return policy. day 1 is the day it is received. it must ship back by the 3rd day the latest. that does not mean it needs to REACH me by the 3rd day-so please save your express fees and get yourself a nice treat instead :)
*Hair pieces must be sent back in the original condition sent. No cuts, color, or adjustment of the cap (moving of the clips, combs, part, etc.) No putting concealer on the silk. please do not use with any perfumes or use near anybody smoking. I inspect each return carefully. Please brush the hair and close all the clips when mailing back.
*PLEASE SEND AN EMAIL WITH YOUR RETURN TRACKING NUMBER ON DAY 3 TO highlinewigs@gmail.com. please include the order number and whether you would like a refund or store credit in the same email as the tracking number.
PLEASE make sure your name is on the package envelope.
Day 3 is the last day to send me the tracking number. If I did not receive a tracking number to my email on Day 3, it will have to be shipped back to the buyer at the buyers expense ($15 SHIP FEE WITHIN USA $45+ SHIP FEE INTERNATIONAL).
Refunds are processed within 2-5 business days of being returned. Depending on your bank it can take up to 7-10 business days to see the credit show up on your account after it has been processed. Please email us if you do not see your refund within 15 business days.
Please check the sheet that came with the package for return address details or ship back to address on the package. If you lost it, please shoot us an email as we need to keep our address disclosed for privacy.
**i do offer a one time free exchange (plus a $15 reship fee for domestic shipments, and regular shipping costs for international). Once we receive your exchange return, we will issue you a store credit to use at checkout. Please make sure to wait for your exchange code in order to buy another piece. If a second piece was purchased before using the store credit, the original will incur the restocking fee.
*Please make sure to measure accordingly. Canceled orders, even if not shipped yet will incur a 10% restock fee (unless you are using it as your one time exchange).
In stock orders have a 3 day return policy. This is including non-business days. If the 3rd day is a Sunday or federal holiday, it can be shipped Monday. If it is past the 3 business days, the hair piece will be shipped back to the customer, at the customer’s expense. There is a 10% restock fee on all returns. This restock fee covers the shipping cost, the 3-6% paypal/credit card transaction fee, the inspection of the return, the rewash and reset of the hair, as well as relisting it on my website.
*if you choose to exchange, you must wait for me to issue you the store credit code in order to avoid the restock fee. purchasing another piece while the return is on its way back to me will incur in a 10% restock fee on the original order.
It is a one time free exchange. If the 2nd item is returned, there is a restock fee on the 2nd item. I do not do 3rd time exchanges, it will be considered a new purchase.
INTERNATIONAL ORDERS is 10% restock fee of the entire order and minus the shipping cost.
If you are not home at the time of delivery, you can schedule a redelivery or pick it up from your post office. If a package is never picked up from the post office, they will treat is as abandoned after about 2 weeks, and will ship it back to me. We are NOT responsible for abandoned packages being sent back to us, in the case it gets lost.
Please only purchase if you are around to accept the package. I will not delay shipping if you are traveling. If you plan to travel or will not be home at the time the package will be delivered, it will be treated as a final sale if not returned on day 3. NO EXCEPTIONS.
RETURN POLICY AS IS WRITTEN IN THE PACKAGE:
If you feel as if this hair piece just does not work for you, no worries at all! I have a 3 day return policy, minus the 10% restock fee. Day 1 is day shown delivered on tracking. If you receive it on Friday, it can be shipped back on Monday. Please don’t alter the piece in any way- cuts, color, using powder, concealer, perfumes/other odors/smoke, oils, sprays, cutting lace, or moving the part- or anything else that changes the way it looks once you received it. Please only wear at your home on a freshly cleaned head without any heavy fibers or fibers. I have the right to refuse return for any of those aforementioned conditions. Please brush the hair (unless its permed) and close all clips when mailing back. Return must be shipped in the bag and box it arrived in, otherwise a $20 fee will be deducted from refund.
Please email me the tracking number by the 3rd day with the order # in the subject line. highlinewigs@gmail.com I unfortunately cannot accept returns past this date (unless granted 4 days). My mailman signs my packages for me, so signature is not necessary.
There are two options for returning. 1. Return for a refund minus the 10% restock fee. 2. I offer a one time free exchange for another in stock piece. I will assign a code to use on a future purchase. Store credits do not expire. There is a $15 reship fee on exchanges. If the second piece is returned there is a restock fee on the higher valued item. Please let me know via email if you are exchanging or returning for a refund when you send me the tracking number. Once the store credit is issued, a refund is no longer available. Similarly, if you chose a refund minus the 10% restock fee, the 10% fee cannot be used towards a future purchase. Refund will be credited to original form of payment within 1-5 business days of receiving the piece back in the same condition it was received. Please allow another 2-7 business days for the credit to appear back in your account. If you did not receive your refund after 15 days of it being delivered, please email me and I will look into it.
Store credits: do not expire, it will be issued within7 business days of receiving the return. The store credit is entered at check out in the PROMO/COUPON CODE box. Please wait for your store credit code to purchase a future piece. PLEASE WRITE YOUR NAME AND ORDER NUMBER ON A CARD AND PLACE INSIDE THE BOX WITH YOUR RETURN.